Refund policy

Return and Refund Policy

At WOODOO, we take great care in packaging and shipping every order to ensure it reaches you in perfect condition. Due to the nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or personal preference.

Damaged or Defective Products
We only accept returns or offer refunds/replacements if the product arrives damaged or defective. To be eligible for a return or refund on this basis, you must provide clear video proof as outlined below.

Video Proof Requirement

Every package includes an instructions sticker explaining exactly how to record your unboxing video.
You must record a continuous, unedited video starting before the package is opened, clearly showing the sealed package, the unboxing process, and the damaged or defective product, exactly as described on the instructions sticker.
The video must clearly show the shipping label/order details along with the damage.
Claims submitted without a valid video recorded as per the instructions sticker will not be eligible for a return, replacement, or refund.

How to Raise a Claim

Record your unboxing video following the instructions on the sticker.
Contact our support team within 2 days of delivery, along with your order number and the video proof.
Our team will review your claim and video within 4-5 business days.
If approved, we will offer a replacement or refund as applicable.

Refunds
Approved refunds will be processed to your original payment method within 7-9 business days of approval. Shipping charges (if any) are non-refundable unless the entire order was damaged or incorrect.

Cancellations & Payment Gateway Charges
If an order is cancelled after payment, or is returned to us for any reason, what is refunded depends on how the order was paid:

Paid online in full — a charge of 2% is levied on the refund to cover the payment gateway charges on the original transaction. The balance is credited to your original payment method.
Partial COD — the deposit paid online and the ₹50 COD fee are non-refundable.
Cash on Delivery — no such charge applies, as nothing was paid through a payment gateway. Approved refunds are made in full.

Non-Returnable Situations

Products without a valid unboxing video as per the instructions sticker
Products damaged due to misuse, mishandling, or after use
Claims raised after 2 days from the date of delivery
Change of mind, incorrect order placed by the customer, or shade/product mismatch preferences