FAQ

Three, and you pick at checkout:

• Pay online in full — flat ₹40 shipping, plus an extra 3% off your order.
• Partial COD — a ₹50 COD fee and a small advance are paid online; the balance is collected at your door.
• Cash on Delivery — a ₹75 COD fee is added and you pay the whole amount on delivery.

Yes. COD is available across our delivery network. A ₹75 COD fee is added to the order, and you pay the full amount to the delivery agent.

Prepaid orders cost us less to fulfil — fewer failed deliveries, no cash handling. We pass that saving straight back to you as an extra 3% off, and you skip the COD fee entirely.

Yes. Enter it in the Discount field on the cart page or at checkout. The extra 3% for paying online is applied automatically and does not need a code.

Orders are packed and dispatched within 2–3 business days. Once shipped, most orders arrive within 4–5 business days depending on your pin code.

A flat ₹40 when you pay online in full. COD and Partial COD orders carry a COD fee instead (₹75 and ₹50 respectively).

You will get a tracking link by email and SMS the moment your parcel is dispatched. If you have not received it within 3 business days of ordering, write to us.

Not at the moment. We ship across India only.

No. Because these are skincare products, we cannot resell anything that has left our warehouse, so we do not accept returns for change of mind, wrong selection or personal preference.

You are covered — but the unboxing video is essential. Every parcel carries a sticker explaining how to record it. Film one continuous, unedited video that starts before you open the sealed package and clearly shows the shipping label and the damage. Then contact us within 2 days of delivery with your order number and the video.

It depends on how you paid:

• Paid online in full — a 2% charge is levied on the refund to cover payment gateway fees, and the balance goes back to your original payment method.
• Partial COD — the deposit and the ₹50 COD fee you paid at checkout are non-refundable.
• Cash on Delivery — nothing was paid through a payment gateway, so no such charge applies and approved refunds are made in full.

Our courier attempts delivery twice. If both attempts fail — the address is unreachable, no one is available, or the order is refused — the order is cancelled and comes back to us. On a Partial COD order the deposit and the ₹50 COD fee are forfeited at that point, so please keep the phone number you ordered with reachable. We may call or message you to confirm before dispatch.

We review your claim and video within 4–5 business days. Approved refunds reach your original payment method within 7–9 business days of approval.

Our formulas are made for all skin types, and for men, women and transgender users alike. That said, skin is personal — patch test any new product on a small area first, and if you have an existing skin condition or are on prescribed treatment, check with your dermatologist before adding something new.

Usually yes, and several of our combos are built to be used together. Introduce one new product at a time so you can tell what is working. If you want a routine built around your skin, message our skin expert on WhatsApp.

WOODOO products are formulated and manufactured in India, and shipped from our facility in Vasai, Maharashtra.